Secureporter data keeps going blank

iSpeed

Monitoring an ATP100 and ATP200 that are setup correctly for Secureporter.

The content filter data keeps going blank after a day or two of run time. Restarting the firewall seems to get the log statistics uploading again. Seems to have started after latest 4.35.2 firmware.

I have a USG series that doesn't seem to have the bug. Dev team can you address this?

[Deleted User]

Hello @iSpeed,

might the issue be related to the system time? Do you see similar log messages like here?

https://support.zyxel.eu/hc/en-us/articles/360009182780-How-to-solve-SecuReporter-upload-fail-

If not, we should go into private conversation to clarify the situation more in-depth.

Best regards

Lukas

Zyxel_Jerry

Hi @iSpeed

Could you send your configuration, the serial number and the account name of the devices that have certain issue to me in private message?

We will check the server log directly to see if we can see some more information about why it happen on your devices since we didn’t get certain issue from other people so far.