Since upgrade to V4.35(AALB.3) my USG40W is rebooting when system tests are running
Since upgrade to V4.35(AALB.3) my USG40W is rebooting when system tests are running. The system tests are selenium based and do run relative fast and are making connections to external sites like sandbox.paypal.com or openstreetmap. Before the upgrade there was no issue.
My whole network is looses the connection, and when I try to connect to the firewall all I see is an empty dialog with the title error message. After a few seconds, the firewall is not reachable for about 5 minutes.
All Replies
-
Can you access to device currently? If yes, I would like to check the diagnostic information.
Please private message to me.
The way to collect diag-information
Go to MAINTENANCE > Diagnostics > Diagnostics > Collect and click Collect Now.
After the collection is done, download the file at MAINTENANCE > Diagnostics > Diagnostics > Files.
0 -
I'v opened a ticket already with the Ticket number 123471. Should I send it there?
0 -
Please try to use firmware recovery to upgrade USG40W to V4.35(AALB.3).
See Appendix 3. Firmware Recovery on page 102 in the release note.
ftp://ftp2.zyxel.com/USG40W/firmware/USG40W_4.35(AALB.3)C0_2.pdf
If the issue still appear after upgraded to V4.35(AALB.3), feel free to let me know.
0
Categories
- All Categories
- 415 Beta Program
- 2.3K Nebula
- 141 Nebula Ideas
- 94 Nebula Status and Incidents
- 5.6K Security
- 218 USG FLEX H Series
- 262 Security Ideas
- 1.4K Switch
- 71 Switch Ideas
- 1K Wireless
- 39 Wireless Ideas
- 6.3K Consumer Product
- 245 Service & License
- 382 News and Release
- 81 Security Advisories
- 27 Education Center
- 8 [Campaign] Zyxel Network Detective
- 3.1K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 83 About Community
- 71 Security Highlight