NWA1123-AC-HD vs Samsung TV

Homelab

I just got my pair of NWA1123-AC-HD running at my home. I set them up with the same SSID for both bands - so a single SSID for the entire WIFI network.  My hope was that all of the devices would connect to the "best" radio/AP, 2.4GHZ or 5GHZ, based  on the client and AP capabilities.

I then tried connecting my 2-year old Samsung TV to the SSID but it could not connect.  I then renamed the 2.4GHZ SSID to something unique and successfully connected the TV to it.   I believe that the TV only supports 2.4GHZ.  Why would the TV not connect to my single SSID?

I realize that this is not a Samsung forum, but in general (and in this scenario in particular), is there any configuration I can do on the APs to make the Samsung TV properly connect to the 2.4GHZ band even if only a single SSID is present for both bands? 

Zyxel_Joslyn

Hi @Homelab,

Welcome to ZYXEL Community.

Connecting to which radio is decided by the station. If Samsung TV only supports 2.4G, it should only hear 2.4G beacon, no 5G beacon even though the SSID service with 2.4G and 5G. We tested for thousands devices with 2.4G only, but did not see the same symptom as yours. According to your description, it seems the Samsung TV might not know which beacon is correct to connect. Maybe you can ask for Samsung if they meet the similar symptom before.

Joslyn

Zyxel_Joslyn

Hi @Homelab,

Welcome to ZYXEL Community.

Connecting to which radio is decided by the station. If Samsung TV only supports 2.4G, it should only hear 2.4G beacon, no 5G beacon even though the SSID service with 2.4G and 5G. We tested for thousands devices with 2.4G only, but did not see the same symptom as yours. According to your description, it seems the Samsung TV might not know which beacon is correct to connect. Maybe you can ask for Samsung if they meet the similar symptom before.

Joslyn

Homelab

Thanks for the response. It turned out to be user error after all. I had multiple APs with the same SSID but did not use the same password for each.

It is working great now.