ATP800 REBOOT UNEXPECTLY

SergionCTRL

hi, yesterday we changed our zywall 310 for the new atp800 and we have the problem of unexpected reboots again, specifically today at 10am it has restarted itself, do you have any firmware that will fix it? V4.55 (ABIQ.0) is currently installed

Zyxel_Cooldia

Hi @SergionCTRL,

Can you send me your configuration and diag-info in a PM for further analyzing.

SergionCTRL

Hi Cooldia,

Files are send in a PM

Regards

SergionCTRL

Hi Cooldia,

With the new firmware, the same thing happens, the firewall keeps restarting ...

I installed the new firmware last night at 10:40 p.m. and it just rebooted now at 3:45 p.m.

I send you the diag by PM

Zyxel_Cooldia

Hi @SergionCTRL,

We are analyzing the diag-info. I will get back to you soon.

Please disable UTM related service on ATP800 temporarily during our analysis.