ATP800 REBOOT UNEXPECTLY

SergionCTRL
SergionCTRL Posts: 9
edited April 14 in Security
hi, yesterday we changed our zywall 310 for the new atp800 and we have the problem of unexpected reboots again, specifically today at 10am it has restarted itself, do you have any firmware that will fix it? V4.55 (ABIQ.0) is currently installed

Answers

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 806  Zyxel Employee
    Can you send me your configuration and diag-info in a PM for further analyzing.
  • Hi Cooldia,

    Files are send in a PM

    Regards
  • Hi Cooldia,

    With the new firmware, the same thing happens, the firewall keeps restarting ...

    I installed the new firmware last night at 10:40 p.m. and it just rebooted now at 3:45 p.m.

    I send you the diag by PM
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 806  Zyxel Employee
    edited July 2020
    We are analyzing the diag-info. I will get back to you soon.
    Please disable UTM related service on ATP800 temporarily during our analysis.

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