ContentFilter availability

kyssling

Hello,

we have problems with availability ContentFilter service. USG110 - FW V4.38(AAPH.0)ITS-WK26-r94697

Example from log :

2020-07-31 12:02:23 notice / Content Filter / Service is available now
2020-07-31 12:01:44  alert / Content Filter / Service is unavailable now

and few examples :
2020-07-30 16:16:31  alert/warning-web-sites/WEB WARNING/www.vbktrade.cz          : Service is unavailable, error code 10, Rule_id=11, SSI=N (Content Filter)
2020-07-30 09:43:28  alert/warning-web-sites/WEB WARNING/detectportal.firefox.com : Service is unavailable, error code 10, Rule_id=11, SSI=N (Content Filter)
2020-07-30 10:03:33  alert/warning-web-sites/WEB WARNING/www.oldiesradio.cz       : Service is unavailable, error code 10, Rule_id=11, SSI=N (Content Filter)
2020-07-30 13:03:51  alert/warning-web-sites/WEB WARNING/postsignum.ttc.cz        : Service is unavailable, error code 10, Rule_id=11, SSI=N (Content Filter)

Very thanks for answer Vaclav

Zyxel_Emily

Hi @kyssling,

Thanks for the remote session.

I add DNS Address/PTR Record “webres.2.geo.ctmail.com=216.163.188.49”.

You can monitor Content Filter and see if the issue is resolved.

Zyxel_Emily

Hi @kyssling,

We are aware of this symptom and we are investigating it.

We will send you feedback once we come to a conclusion.

kyssling

Hello, is there any new info?

Zyxel_Emily

Hi @kyssling,

Thanks for the remote session.

I add DNS Address/PTR Record “webres.2.geo.ctmail.com=216.163.188.49”.

You can monitor Content Filter and see if the issue is resolved.

Skylink

any news?

kyssling

Hi, last advice from Zyxel is for me : update firmware to 4.39. But I am now carefull, holiday/hospital i dont want more problem with device ...

Zyxel_Emily

Hi @Skylink,

We suggest you upgrade USG60W to 4.39 to prevent the issue.

Skylink

thank you

kyssling

Mazbe better upgrade to 439AAPH0ITS-WK32 ?

For example fixed :

"Fix: The continue action of content filter unrated warning page does not work."

Zyxel_Emily

Hi @kyssling,

4.39 WK32 is removed and the latest firmware 4.39 WK36 will be released recently.

Wolfgang

I can not find WK36, nor on the Firmware thread nor on support.zyxel.eu