ATP Email Security kills *.zip files

Michael_I
Michael_I Posts: 42  Freshman Member
First Comment Friend Collector Third Anniversary
edited April 2021 in Security
Hello,

the zip-files scanned by the atp can´t be opened. I think the atp kills the *.zip file while scanning.

All Replies

  • Michael_I
    Michael_I Posts: 42  Freshman Member
    First Comment Friend Collector Third Anniversary
    I checked it again. It only happens when the zip file, scanned by email security, has a passwort. Email Security destroys the zip-file, so it can be opended in Outlook.
  • lalaland
    lalaland Posts: 90  Ally Member
    First Answer First Comment Friend Collector Sixth Anniversary
    Is anti-malware also enabled on ATP?
  • Michael_I
    Michael_I Posts: 42  Freshman Member
    First Comment Friend Collector Third Anniversary
    Yes, could this be the problem?


  • Zyxel_Emily
    Zyxel_Emily Posts: 1,396  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @Michael_I,

    ATP cannot decompress password protected files.

    When "Destroy compressed files that could not be decompressed" is selected, ATP deletes compressed files that use password encryption.

    You will find the warning message in the log.



    Hence, disable "Destroy compressed files that could not be decompressed" and try it again.


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