reboot ATP500

Pedroj

Hello, I have reboots on ATP500 with version V4.55 (ABFU.0)

The computer restarts several times and remains stable for a few days until it restarts again.

This already happened to me on the same computer with previous versions.

Attached diaginfo

The last reset is 12:15 PM-08-17-2020

I await your comments

Thank you.

Pedroj

How do I pass the diagnosis privately?

Zyxel_Emily

Hi @Pedroj,

You can send the diagnostic file of ATP500 to me in private message.

Besides, if you have serial console, connect it to ATP500 and keep collecting console logs until the next abnormal reboot appears again.

You can follow the steps in the video to collect and save all console logs to a text file automatically.

https://www.dropbox.com/s/0rmvs6ochs2tnuz/collect_console.wmv?dl=0