packet capture stop itself after upgrade to 4.39(ABAR.0)

michaelJin

Upgraded to 4.39(ABAR.0) for a week, the packet capture stop itself after few hours. Anyway to trouble shooting it?

PeterUK

By default the it captures 10MB in 2MB splits so maybe you hit the set limit? or you have limited storage?

 

michaelJin

The capture file is saving into a external usb device, so storage is not a issue. I set it up to "Continuously capture and overwrite old ones" and "Save data to USB storage (Available: 6155 MB)"

Zyxel_Emily

Hi @michaelJin,

Could you share the following information with us for troubleshooting?

1. Go to MAINTENANCE > Diagnostics > Packet Capture > Capture > Misc setting and capture the screen shot of the Misc setting.

2. Go to CONFIGURATION > System > USB Storage and capture the screen shot of storage settings.

3. Share the web GUI access of the USG20W-VPN with me in private message.