USG60W - unintended reboots

cheese_on_the_hill

Hi

We have a USG60W with a managed NWA5123-AC HD and a managed NWA3560-N. That was running for months without any problems. Since about three weeks we have unintended reboots of the USG60W up to three times a day.

The USG is running on FW V4.39(AAKZ.0), the NWA5123-AC HD on FW V5.40(ABIM.2) and the NWA3560-N on FW V5.10(UJC.3). No Guest WiFi or VLAN set up.

Any idea, what's going wrong? Many thanks.

Emanuel

Zyxel_Emily

Hi @cheese_on_the_hill,

We need the diagnostic file to analyze why USG60W rebooted abnormally.

Go to MAINTENANCE > Diagnostics > Diagnostics > Collect and click the button “Collect Now”.

Then download the collected file in “Files”.

cheese_on_the_hill

Hi @Zyxel_Emily

I sent you the diagnose-files by a private message.

Thanks in advance!

Emanuel

Zyxel_Joslyn

Hi @cheese_on_the_hill

We have received the diagnostic, and it is under analyzing now.
Once there is any update , I will reply to you.

Joslyn

Zyxel_Joslyn

Hi @cheese_on_the_hill

We fixed the issue and released a date firmware.
Here is the download link.

Firmware

Please upgrading the date firmware and observe if the issue is still there.

Once the issue still occurs, please collect the diagnostic and provide it to us again.

Thanks.

Joslyn

Zyxel_Joslyn

Hi @cheese_on_the_hill

Could you share with me how the status is?
After upgrading the date firmware, did the issue occcur again?

Joslyn

cheese_on_the_hill

Hi Joslyn

the USG is now running for more than 3 days with the provided firmware without any issue. I guess we are on the right way to solve the problem. Thank you!

Do you want us to send again the diagnostic-files?

Emanuel

Zyxel_Joslyn

Hi Emanuel,

It is good to hear the USG work fine.
We only need your help to collect the diagnostic when the issue occurs again. If the USG work without any issue, we just keep monitor.
Once you meet any question, please let us know.

Joslyn