Packet loss when connected to USG60W

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natew365
natew365 Posts: 2
First Anniversary
edited April 2021 in Security
When I connect my computer as the only device to the USG 60 we get about a 6% consistent packet loss.

If I connect my laptop directly to our cable modem we get zero packet loss. I have to assume that this may be caused by a firmware and possibly a recent update. We are currently on 4.39

What can I do. We have tried also on a USGW. It too has the latest firmware.

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  • PeterUK
    PeterUK Posts: 2,758  Guru Member
    First Anniversary 10 Comments Friend Collector First Answer
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    Have you tested both cables with the modem?

    Can you ping -n 200 192.168.1.1 (your LAN1 subnet) and ping -n 200 192.168.100.1 (to your cable modem)

    on WAN1 click show advanced settings and use the MAC Address Setting with Overwrite Default MAC Address with your laptop MAC.

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