I Cannot login to USG-310 after update firmware version

Fady_MAG

   

Fady_MAG

Any solution to recover the password or the firewall configuration? 

Zyxel_Emily

Hi @Fady_MAG,

You can follow the guide in the FAQ to recover the configuration file if you forget the password and lost the backup configuration file.

How to backup running configuration if forgot password?

Eivind_K

Hi! I just upgradet my firmware from 4.72 to 4.73. After that it looks like my password i wrong. Any solution? And no, I have not forgot my password.

mMontana

Try with browser in incognito mode.

Which special characters do you have in your password?

Zyxel_Emily

Hi @Eivind_K,

You can follow the steps in How to backup running configuration if forgot password? to download the latest configuration file.

Upload the file back to the device. Then follow the guide to change the password and check if any unknown user account/SSL VPN/policy route/firewall rule are added.
How to mitigate the threat of the security incident