ATP 500 freezes when BWM is turned on

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Ver_Nik
Ver_Nik Posts: 3  Freshman Member
First Comment Friend Collector
edited April 2021 in Security
Good afternoon, there is ATP500, it works stably, the firmware costs 4.55. But as soon as I turn on and configure BWM, after a while with BWM turned on, it just stops responding to pings from LAN and WAN. Only a physical reboot of the device helps. Tell me what could be the matter, I have already tried everything, or is it a factory defect?

The moment it stops working, the photo in the picture
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  • Zyxel_Emily
    Zyxel_Emily Posts: 1,427  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    The firmware is sent to you in private message.
    Upgrade ATP500 to this version and share the result with us.
  • Ver_Nik
    Ver_Nik Posts: 3  Freshman Member
    First Comment Friend Collector
    Напишите свой комментарийGood afternoon, tell me this is not the same as V4.55 (ABFU.0) ITS-WK38-r96153?Zyxel_Emily said:
    The firmware is sent to you in private message.
    Upgrade ATP500 to this version and share the result with us.

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,427  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    The firmware sent to you in private message contains 4.55 (ABFU.0) ITS-WK38-r96153 plus BWM fix.
  • Ver_Nik
    Ver_Nik Posts: 3  Freshman Member
    First Comment Friend Collector

    @Zyxel_Emily  Thank you, as I check, I'll unsubscribe. Have a nice day

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