Scan-to-folder fails after firewall installation
Hello,
I've just installed a USG20W-VPN firewall.
I've just installed a USG20W-VPN firewall.
I have updated the network settings on all devices with the new parameters (IP, GATEWAY, DNS) but I have a problem with network scans.
On 2 different MFPs (OKI MC853 and CANON IRADV400i) the scans-to folder function no longer work.
On 2 different MFPs (OKI MC853 and CANON IRADV400i) the scans-to folder function no longer work.
Network scan destinations are set with the host name of the machines as DHCP is enabled (e.g. \\ machine-name \ scans)
The problem detected by the multifunction is "unable to connect to the DNS server"
On the multifunction devices the configuration is static IP with Gateway and DNS = IP firewall address.
I tried to configure the destinations of the folders with IP address of the machines instead of the host name (ex: \\ 192.168.x.x \ scans) and the error message is "could not find the server".
I've created a Service Object to enable the port used by multifunction devices.
If I disconnect the firewall and restore the old configuration by connecting the devices directly to the router, everything works perfectly.
Thank you
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All Replies
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@cercoedo
Can I know the IP address of MFPs are the same subnet as PC's which connect to?
If so, you can try to enable Allow Asymmetrical Route, and check it again.
Charlie0 -
Hi Charlie,
thank you for your answer.
Here is the network interface condfiguration of the MFPs:
IP: 192.168.10.x
SUBNET: 255.255.255.0
GATEWAY: 192.168.10.1 (Firewall IP)
DNS1: 192.168.10.1 (Firewall IP)
DNS2: 8.8.8.8
I'll try to enable Allow Asymmetrical Route and let you now. In the while I've also try to set up scan to mail function but I receive an error but probably it is causeb by Office 365 authentication method.0 -
I think you should set the Email configuration on MFPs.
you can check it
https://gcits.com/knowledge-base/how-to-set-up-scan-to-email-for-office-365/
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