ATP 500 L2TP AD loggin don't working after 4.60 update

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ticsystems
ticsystems Posts: 53  ZCNE Certified
First Anniversary ZCNE Security Level 1 Certification - 2020 10 Comments Nebula Gratitude
edited April 2021 in Security
Hello all!
My ATP 500 after update appers offline in AD computer then l2tp loggin don't working.
My device is added to the domain with AAAserver and it quickly appears offline in AD users and computers.
I dowgrade my device to 4.55 and starts working.

Thanks for the help and sorry for my english

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  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
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    edited November 2020
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    @ticsystems
    Regarding to this case,
    after update to firmware 4.60, the L2TP client can do authentication using AD account successfully on my lab.
    The below is my test result,
    Firmware: 4.55
    Created the account on AD:charlie


    The L2TP can be established with AD account

    After upgraded to FW: v4.60
    The L2TP still can established by AD account






    Can I know what AD server are you using?
  • ticsystems
    ticsystems Posts: 53  ZCNE Certified
    First Anniversary ZCNE Security Level 1 Certification - 2020 10 Comments Nebula Gratitude
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    My versión Windows Server 2016.
    What is your version?

    Thanks
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
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    @ticsystems
    The result I posted is related with windows Server 2012.
    Does the issue still appear, after you reconfigure, and verify the AD setting with v4.60?
    Since we also had tested v4.60 with win2016, it operated successfully.
  • ticsystems
    ticsystems Posts: 53  ZCNE Certified
    First Anniversary ZCNE Security Level 1 Certification - 2020 10 Comments Nebula Gratitude
    edited November 2020
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    ¡¡Hola!!

    Acabo de configurar el otro ATP 200 de la empresa.
    Con 4.60 esto sucede:








    Bajé a 4.55 y luego:










    En la versión 4.55, el atp se agrega correctamente al dominio. A los 4,60 pierde dominio.

    ¡¡¡¡Gracias!!!!
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
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    edited November 2020
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    @ticsystems
    Regarding to this case,
    could you private message the remote access for check further?

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