USG40W Fails to update signatures

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CRU_Technologies
CRU_Technologies Posts: 24  Freshman Member
First Anniversary 10 Comments Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula
edited April 2021 in Security
USG40W with current subscription, hasn't been updating, if I run Update Now 'AV Signature Update Has Failed (failed)'
Why?

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  • [Deleted User]
    [Deleted User] Posts: 118  Zyxel Employee
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    Did you try to enter another dns server like google's 8.8.8.8??
  • CHS
    CHS Posts: 181  Master Member
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    I have met this situation before......and the symptom seems resolved by:
    Router# debug service-register erase _token
  • Johan
    Johan Posts: 26  Freshman Member
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    Is your firewall behind another router/NAT?
  • jasailafan
    jasailafan Posts: 193  Master Member
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    I got the same issue before.
    In my case, the root cause is that the bandwidth of WAN is insuffient.
    After BWM rule is modified, signature update is successful.
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
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    Hello CRU_Technologies,
    After the follow above advises(release token and check DNS server), is the issue solved?
    Charlie

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