USG40W Fails to update signatures

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CRU_Technologies
CRU_Technologies Posts: 24  Freshman Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Switch
edited April 2021 in Security
USG40W with current subscription, hasn't been updating, if I run Update Now 'AV Signature Update Has Failed (failed)'
Why?

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  • [Deleted User]
    [Deleted User] Posts: 118  Ally Member
    5 Answers First Comment Friend Collector Fifth Anniversary
    Did you try to enter another dns server like google's 8.8.8.8??
  • CHS
    CHS Posts: 181  Master Member
    5 Answers First Comment Friend Collector Sixth Anniversary
    I have met this situation before......and the symptom seems resolved by:
    Router# debug service-register erase _token
  • Johan
    Johan Posts: 26  Freshman Member
    First Comment Friend Collector
    Is your firewall behind another router/NAT?
  • jasailafan
    jasailafan Posts: 193  Master Member
    5 Answers First Comment Friend Collector Sixth Anniversary
    I got the same issue before.
    In my case, the root cause is that the bandwidth of WAN is insuffient.
    After BWM rule is modified, signature update is successful.
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    Hello CRU_Technologies,
    After the follow above advises(release token and check DNS server), is the issue solved?
    Charlie

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