Model VMG8825-B and iOS Multy Pro app

stefano_sb

Does the Multy Pro app work with VMG8825-B? I have tried but the app doesn't found the router :-( Thanks
#CPE_Oct_2018

AAAAL

Hi stefano_sb,

May I have your VMG8825 firmware version?

Please share your connect steps and what's the error message?

stefano_sb

Hi AAAAL, thanks for your answer. VMG8825 firmware version is V5.13(ABLZ.0)b10_20180319. It's a custom version from Wind/Infostrada my telephone operator. When the MultyPro app starts it found the router but after few seconds it disappears... I have no error message :-(

stefano_sb

Any news? :-)

stefano_sb

With the new  Android Multy Pro App version  (1.0.5.181012)  I can see my VMG8825-B but... which password I have to use to login???

Zyxel_Support_CPE

Hi stefano_sb,

Password is the same as you login to GUI. If you didn't change default password, you can find it on back label of your device.

stefano_sb

Thanks for the answer.... I have changed the password.T he new password is ok using GUI  (with user = admin) but it doesen't work from App (where there no way to insert the user...). 

Zyxel_Support_CPE

Hi stefano_sb,

In order to provide you with a better assistance, we contacted you through private message to get more information, please check your message box.

Catfish

I have the same problem too and the same router/firmware.
How it was solved this issue?