Issue with ZyXEL router EMG3425-Q10A

RyanG

Hello there, I recently got service from Ting, a fiber internet provider. The EMG3425-Q10A was the router that they provided with me when I purchased their service; after poking around a bit and familiarizing myself with the router I pointed the DNS servers to openDNS's name servers so that I could continue using their web filtering services.

I've put the DNS settings both under the WAN settings and in the DHCP server settings as well but the issue is that the router will, after a random period of time, stop using them and I can access blocked sites (porn, etc). I'm using the OpenDNS Updater and it notifies me whenever I am no longer being routed through their servers. I've contacted my ISP about it and they don't feel the issue is on their end.

Has anyone else had any similar issues or can point me in the right direction?

#CPE_Oct_2018

Zyxel_Sally

Thanks for you choosing Zyxel product. May I know the FW version in your device? Since we had DNS issue at previous FW, so I would like to know your FW version.

RyanG

Sure thing, that would be V1.00(AAYJ.12)C0_20180124

Zyxel_Sally

@RyanG
In order to helping you resolve this issue, please check private message. Thanks.

ChiefSavage

Zyxel_Sally said:

@RyanG
In order to helping you resolve this issue, please check private message. Thanks.

Sure would be nice if the solution would have been posted instead of me having to create an account just to make a comment just so I can be told to check my private messages...

V1.00(AAYJ.16)C0

EMG3425-Q10A

HouliCrab

@ChiefSavage
In order to helping you resolve this issue, please check private message. Thanks.

tonygibbs16

Hello @ChiefSavage

Are you having the same issue?

What issue are you having please? You are on newer firmware than the original poster.

Kind regards,
     Tony