Issue with ZyXEL router EMG3425-Q10A

RyanG
RyanG Posts: 2  Freshman Member
edited October 2018 in Smart Home Product
Hello there, I recently got service from Ting, a fiber internet provider. The EMG3425-Q10A was the router that they provided with me when I purchased their service; after poking around a bit and familiarizing myself with the router I pointed the DNS servers to openDNS's name servers so that I could continue using their web filtering services.

I've put the DNS settings both under the WAN settings and in the DHCP server settings as well but the issue is that the router will, after a random period of time, stop using them and I can access blocked sites (porn, etc). I'm using the OpenDNS Updater and it notifies me whenever I am no longer being routed through their servers. I've contacted my ISP about it and they don't feel the issue is on their end.

Has anyone else had any similar issues or can point me in the right direction?
#CPE_Oct_2018

All Replies

  • Zyxel_Sally
    Zyxel_Sally Posts: 32  Zyxel Employee
    Thanks for you choosing Zyxel product. May I know the FW version in your device? Since we had DNS issue at previous FW, so I would like to know your FW version.
  • RyanG
    RyanG Posts: 2  Freshman Member
    Sure thing, that would be V1.00(AAYJ.12)C0_20180124
  • Zyxel_Sally
    Zyxel_Sally Posts: 32  Zyxel Employee
    @RyanG
    In order to helping you resolve this issue, please check private message. Thanks.
  • @RyanG
    In order to helping you resolve this issue, please check private message. Thanks.
    Sure would be nice if the solution would have been posted instead of me having to create an account just to make a comment just so I can be told to check my private messages...

    V1.00(AAYJ.16)C0

    EMG3425-Q10A
  • HouliCrab
    HouliCrab Posts: 17  Freshman Member
    @ChiefSavage
    In order to helping you resolve this issue, please check private message. Thanks.
  • tonygibbs16
    tonygibbs16 Posts: 384  Master Member
    Hello @ChiefSavage

    Are you having the same issue?

    What issue are you having please? You are on newer firmware than the original poster.

    Kind regards,
         Tony

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