Problem with iPhone and NWA1123-ACv2

Mladen

Hi guys,

Have a customer who use NWA1123-ACv2 - 3 pcs. Home network, mostly used for 4-5 pcs Apple and few Adroid devices.

Generally everything work fine, speed is ok, but!

The problem occurs without any reason, only on iPhones. He came back from work, first connection to the system, everything is fine. After a while, the phone show full WiFi signal, but no browsing or data.

If you stop/start phone WiFi connection (reconnect), everything work fine again. Any ideas?

Best regards

#Biz_Jul_2019

Zyxel_KathyLin

Hello,

There are some steps for you to try:
1. Upgrade the AP to the latest FW version 5.50(ABEL.1)C0. 
https://www.zyxel.com/support/download_landing/product/nwa1123_acv2_13.shtml?c=gb&l=en&pid=20160304200000&tab=Firmware&pname=NWA1123-ACv2

2. Reset the iphone network setting by following steps from Apple website.
https://support.apple.com/en-us/HT204051

3. If the above ways are fail, please collect the diagnostic info and share to us when the issue happen.
There is an FAQ shows you how to capture the diagnostic info.
https://businessforum.zyxel.com/discussion/2171/how-to-collect-the-controller-ap-diagnostic-info-by-gui#latest

Zyxel_Kathy

Mladen

Hello and thx for the reply! I will keep you informed.