AMG 13102-T11C PPPoE session issue

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Rahul Mane
Rahul Mane Posts: 2 image  Freshman Member
in Smart Home Product
we are getting PPP session issue.

The DSL line is in sync. no-fault found by ISP.

however, we are not seeing any authentication logs on the PPPoE server.

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  • Hummel
    Hummel Posts: 212 image  Master Member
    First Comment Friend Collector Third Anniversary
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    Do you configure the PPP information in the WAN settings correctly?
  • Rahul Mane
    Rahul Mane Posts: 2 image  Freshman Member
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    Yes, the WAN setting is correct. as per ISP no issue at their end.

    update from TAC - 

    I have taken a packet capture on the up-link of WAN 1 and we can see that there is no response to the PADI packet being sent by the MX. This suggests an upstream issue

    suspecting the issue is with the modem firmware.
  • Hummel
    Hummel Posts: 212 image  Master Member
    First Comment Friend Collector Third Anniversary
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    What is the firmware version you are using?

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