Zyxel VMG3625-T20A modem issues

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Kerri
Kerri Posts: 3  Freshman Member
in Smart Home Product
Zyxel VMG3625-T20A modem does not connect to internet for a couple of hours after modem's re-boot. The internet light is green though. After some hours, suddenly the internet starts working without problems. I switched off automatic searching for firmware updates after booting, but this did not help.

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  • Hummel
    Hummel Posts: 212  Master Member
    First Anniversary Friend Collector First Comment
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    Have you checked the connection problem with your ISP?
    Are you using PPPoE to connect to the Internet?
  • Kerri
    Kerri Posts: 3  Freshman Member
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    @Hummel Thanks for the reply!

    The ISP is of the opinion that the connection should work without problems and suggests that their might be a problem with the modem/router.

    Currently, the broadband encapsulations are set to IPoE. The internet is coming in via a phone line.
  • Hummel
    Hummel Posts: 212  Master Member
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    Do you see any error message in the log page when the issue happens?

  • Kerri
    Kerri Posts: 3  Freshman Member
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    After the modem has been off for a week or so, the "delay of internet" hasn't returned. So I haven't been able to test, if there is an error message from the log page... Thanks so far! I'll let you know if the problem returns.
  • Koos
    Koos Posts: 4
    First Comment
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