ZON installation issue on Windows 10

Zyxel小編 Lucious
Zyxel小編 Lucious Posts: 277  Zyxel Employee
25 Answers First Comment Friend Collector Third Anniversary
edited August 2022 in Switch

Hello,

If you ran into a WinPcap version issue during ZON installation on Windows 10 with a popping message as below,

image.png

Please check if any other (version of) Pcap-related software(s) installed in your system and uninstall it (them), then go to http://www.win10pcap.org/ download and install the latest version of Win10Pcap.


image.png


Then run the ZON installation again, now it should complete without any error.


Zyxel_Lucious

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  • John_Wick
    John_Wick Posts: 3  Freshman Member
    First Comment

    Hi Lucious,

    No wonder that when I install the ZON utility on a computer with Wireshark installed, it is hard to install it. I will try again according to the method you provided next time when I install the ZON utility. Thank you.

  • John_Wick
    John_Wick Posts: 3  Freshman Member
    First Comment

    Hi Lucious,

    I followed your instruction and installed the ZON utility successfully, it works fine in my Win10 laptop now.

    Thanks for the instruction.

  • 林追追
    林追追 Posts: 39  Freshman Member
    First Comment Friend Collector Second Anniversary
    Hi Lucious,

    Shawn here. I have a brand new Lenovo T490 running Win10.
    - Attempted to install ZON. Prompted same incompatibility message.
    - Installed latest WinPcap. Same message persisted.
    - Uninstalled WinPcap. Checked thru program list. No more WinPcap or Npcap listed. Same message persisted upon installation.
    - Tried local administrator profile. Issue persisted.

    Appreciate if you can advise further.
  • Zyxel小編 Lucious
    Zyxel小編 Lucious Posts: 277  Zyxel Employee
    25 Answers First Comment Friend Collector Third Anniversary
    Hi Shawn @林追追

    There are kinds of packet capturing software, common one such as:
    1. WinPcap
    2. Win10Pcap
    3. NPcap
    They are basically different and may have conflict if coexisting.

    On Win10 OS, ZON can only operate with Win10Pcap or Ncap.

    Please make sure there is no Pcap-related software installed, and install Win10Pcap http://www.win10pcap.org/ or NPcap https://nmap.org/npcap/ , then install ZON.

    Hopefully it helps.
    Zyxel_Lucious


  • Zyxel小編 Lucious
    Zyxel小編 Lucious Posts: 277  Zyxel Employee
    25 Answers First Comment Friend Collector Third Anniversary
    edited November 2019 Answer ✓

    Hi All,


    The new patch version 2.1.4 of ZON utility has been released.

    We fixed the issue regarding pcap compatibility. The pcap-related software checking mechanism is enhanced, the new procedure will check and guide user to install correct pcap-related software during installation to ensure ZON works properly on windows 10.

    Please check it out and download at the link below:

    https://www.zyxel.com/tw/zh/products_services/Zyxel-ONE-Network-Utility-ZON-Utility/


    Zyxel_Lucious

  • Megachip
    Megachip Posts: 5  Freshman Member
    First Comment Friend Collector

    What about Windows 11?

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,572  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @Megachip,

    Zon supports Windows 11. Did you face any issues?

    Zyxel Melen


  • Megachip
    Megachip Posts: 5  Freshman Member
    First Comment Friend Collector
    https://community.zyxel.com/en/discussion/comment/67334#Comment_67334

    Yeah, but seems it was related to preinstalled npcap

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