Routing/NAT problem

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sveinmer
sveinmer Posts: 5 image  Freshman Member
First Comment
edited April 2021 in Security

Hello,

I have a problem when I connect IP-phone or another vendor Access-point to a Branchoffice. I use the VPN50 at both the branch office and at the Datacenter. When traffic leaves the Datacenter, it has an address from the vpn50 in the datacenter. Return traffic is then unable to find Branchoffice origin address.

All Replies

  • Zyxel_Vic
    Zyxel_Vic Posts: 323 image  Zyxel Employee
    25 Answers First Comment Friend Collector Eighth Anniversary

    Hi @sveinmer

    Is your VPN50 running on standalone mode or SD-WAN mode? If it's running on SD-WAN mode, can you add our support account into your group admin list?

    Here it is the account id: CSO_Security@zyxel.com.tw

  • sveinmer
    sveinmer Posts: 5 image  Freshman Member
    First Comment

    Hi Vic,

    CSO_Security@zyxel.com.tw are added. But i now get error "Zero result" when i log on. Also, i cannot delete devices in on of my profiles. I cannot link on of my previously registered devices, message "device already registered"


    Thank you very much so far:-)

  • Zyxel_Vic
    Zyxel_Vic Posts: 323 image  Zyxel Employee
    25 Answers First Comment Friend Collector Eighth Anniversary
    edited November 2019

    Hi @sveinmer

    What's your Group/Org./Site name? Moreover, could you share your device's MAC address and S/N to me(in private message) so that I can help to check on the device information from the database.

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