Is it posible for Zyxel Anti Spam to strip out the body of an email?

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Chris
Chris Posts: 1 image  Freshman Member
edited April 2021 in Security
I have three cases where we receive an email from a particular external email account - but the body of the email is missing.
The clients email provider blames our Anti Virus / Spam?  Yet all we do is "Forward with tag" for all anti spam emails.  And these "blank" emails have no such tags in their headers?

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  • Johan
    Johan Posts: 26 image  Freshman Member
    First Comment Friend Collector
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    Could you temporarily disable the anti-spam to check if the issue disappears? Then we can confirm if it is the Anti-Spam function that causes it or not & proceed from there.
  • CHS
    CHS Posts: 181 image  Master Member
    5 Answers First Comment Friend Collector Sixth Anniversary
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    Anti-Spam function seems not support for encrypted mail.
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034 image  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
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    Thanks @Johan
    Hello Chris,
    Please do the test disable the anti-spam to check if the issue disappears? so we can know is the Anti-Spam that causes this issue or not.
    Charlie

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