[Alert] Network-Firewall-----AP Disconnect

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  • Bilal
    Bilal Posts: 3  Freshman Member
    First Comment Friend Collector Fourth Anniversary

    Hello

    we have the same problem with NXC 2500 and WAC6553D-E

    for solution installed latest firmware but problem still going on

    anyone can help

    thank you

  • Bilal
    Bilal Posts: 3  Freshman Member
    First Comment Friend Collector Fourth Anniversary

    No. Date/Time          Source                Destination          

        Priority           Category              Note                 

        Message

    1   2019-11-21 14:18:30 192.168.1.73:35960                          

        alert              capwap                                                                

        AP Disconnect. MAC:04:B0:64:21:D4:F2,Name:lifter,Reason:Idle in RUN State,Model:WAC6553D-E

  • GreenPuzzle
    GreenPuzzle Posts: 30  Freshman Member
    Zyxel Certified Network Administrator - WLAN First Comment First Answer Friend Collector

    @Bilal

    Cloud you please describe more details about your symptom? such as how long the AP stays in offline, and are there all managed APs disconnect, or just a specific one? Can wireless station access to AP and Internet when AP's offline?

    also, It will be nice if you attach the diagnostic information of both NXC and issuing AP, which helps Zyxel official user analyze the symptom and find the root cause.

    Also, it will be nice if you can provide the network topology of how AP/NXC/Gateway connect to each other. And trying if you can ping to the AP by NXC when it is offline. Which helps to clarify the network topology and the traffic status between them.

  • drmi
    drmi Posts: 4  Freshman Member
    First Comment Second Anniversary

    Good morning,

    my zyxel network consists of 1 x USG110 (4.35 AAPH 2) and 3 x WAC6103D-I.

    All APs are in managed mode. There are always two APs online.

    image.png

    In "Query Controller Log" there is a message visiable:

    alert

    CAPWAP

    AP Disconnect. MAC:BC:99:11:D5:64:C0,Name:AP-Wohnzimmer,Reason:Idle in RUN State,Model:WAC6103D-I

    What is the reason for these problems?

  • drmi
    drmi Posts: 4  Freshman Member
    First Comment Second Anniversary

    In addition:

    Now another AP is offline. Two are online.

    SC_AP1.jpg


  • GreenPuzzle
    GreenPuzzle Posts: 30  Freshman Member
    Zyxel Certified Network Administrator - WLAN First Comment First Answer Friend Collector

    @drmi Did you buy any additional APC license for USG110?

    By default USG110 is only allowed to manage 2 APs. You can buy additional license to expand the management quota (By contacting to your regional sales.)

    You can search for your regional sales from the link below: https://www.zyxel.com/where_to_buy/where-to-buy.shtml

  • drmi
    drmi Posts: 4  Freshman Member
    First Comment Second Anniversary

    Thank you for your answer. Ok - I understand. Does a USG210 allow to manage two APs too?

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,396  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @drmi,

    The default Managed AP number of USG210 is two.

    Here is the specification for your reference.

    https://www.zyxel.com/products_services/Unified-Security-Gateway-USG110-210-310/comparison#specifications

    image.png


  • Phaedrus
    Phaedrus Posts: 3  Freshman Member
    First Comment Friend Collector First Anniversary

    @Zyxel_Emily,

    I am currently experiencing the AP Disconnect, Idle in run state problem repeatedly on a new ATP200 with two managed WAC6503 AP's. Can be once or multiple times a day. The ATP is running 4.35(ABFW.2) and the AP's are running 5.40(AASF.2). I cannot see anything in the logs which causes the AP's to disconnect. The simply go off and then take up to an hour to reestablish with CAPWAP. I don't see frequency issues or other deployment problems on an analyzer.

    Is there new firmware patch for this? Any additional info needed to help you diagnose?

  • Bilal
    Bilal Posts: 3  Freshman Member
    First Comment Friend Collector Fourth Anniversary
    @RichardHan
    My problem was related with samsung mobile phone. When the Samsung user connect the AP. AP cant work properly because of missing igmp packets. Zyxel turkey captutr controller and They will release New firmware as soon. 

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