Nebula SD-WAN upgrade units

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PLAN42
PLAN42 Posts: 2 image  Freshman Member
First Comment Nebula Gratitude
edited April 2021 in Security

Hi

The only category for SD-WAN I could find were in the Polish forum, but I hope it's ok with my school-english.. :)

Having a problem upgrading units attached to my SD-WAN.

When addressing them individually I get the message they are managed in SD-WAN, which should be correct.

When addressing them via Nebula the upgrade button (the cloud symbol on image) seems to have no action. How do you adress upgrading?

/Patrick

Skärmavbild 2020-01-15 kl. 10.46.24.png


All Replies

  • Zyxel_Vic
    Zyxel_Vic Posts: 323 image  Zyxel Employee
    25 Answers First Comment Friend Collector Eighth Anniversary
    edited January 2020
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    Hi @PLAN42

    Could you authorize our support account to your GROUP so that we can help to check further on your device and see what's going on there?

    Here it is our support account:

    cso_security@zyxel.com.tw

    Just add this account into the Administrators list then we'll be able to check for you.

    Screen Shot 2020-01-16 at 11.29.02.png


  • PLAN42
    PLAN42 Posts: 2 image  Freshman Member
    First Comment Nebula Gratitude
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    Arranged!

    /Patrick

  • Zyxel_Vic
    Zyxel_Vic Posts: 323 image  Zyxel Employee
    25 Answers First Comment Friend Collector Eighth Anniversary
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    Hi @PLAN42

    We've seen the symptom on your device and now checking on it. This issue will be solved soon on the portal, I'll let you know when it's done.


    Thank you for the kindly feedback.

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