NWA5121-N Device can't connect to cloud server post Firmware Update ZLD4.35

iSpeed · October 2019

Zyxel support. I'm getting the attached when post ZLD4.35 on USG40 series.

It appears to be only that model as I have a USG60 with newer AP 5123 series that doesn't have the issue.

Image: https://us.v-cdn.net/6029482/uploads/editor/9y/8q8q6kblqhg6.jpg

Zyxel_Emily · October 2019

@iSpeed,

On our USG40 with firmware 4.35(AALA.0), the AP firmware for NWA5121-NI/NWA5123-NI/NWA5121-N are successfully downloaded from the server.

Since we don’t have the same symptom on USG40, I will contact you in private message for more information.

Rene_Sidler · January 2020

I've the same issue with a ATP200. Can I get the information as well to fix this problem.

Thx

iSpeed · January 2020

Rene, It's an anomaly if you hit refresh you will see it actually does the update.

Rene_Sidler · January 2020

hi actually it's not an anomaly. I've changed the capwap/ftp settings as well nothing happend..

USG_User · January 2020

Refer to that post: https://businessforum.zyxel.com/discussion/3662/ap-firmware-unable-to-reset-the-download-path-to-official#latest

Maybe it helps, especially my last reply.

NWA5121-N Device can't connect to cloud server post Firmware Update ZLD4.35

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