IPSec/IKEv2 keeps dropping connection

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alehzn
alehzn Posts: 37  Freshman Member
First Comment Friend Collector Fifth Anniversary
edited April 2021 in Security

Hello,

I am currently facing the issue that the IPSec tunnel randomly keeps dropping without any particular reason. From the logs I don't see anything suspicious. In contrast no issue with L2TP tunnel.

Any known issues?

Thank you in advance.

Model: Zyxel 20w-VPN

Firmware: V4.35(ABAR.2) (tried with V4.35(ABAR.2)ITS-WK08-r92067 without any success)

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,369  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Hi @alehzn

    These symptom we’ve never heard before.

    When the tunnel drops, the log will show up on Monitor > LOG > View Log,

    Can you have a screenshot of the page when the tunnel goes down?

    Can you private message your configuration to us ? 

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