SSO Agent does not start with "Error 98: 0x62"

Rafff
Rafff Posts: 15  Freshman Member
First Comment Third Anniversary
edited April 2021 in Security

We are trying to install SSO Agent to do user authentication for an USG310. Tried the installation on both our Win2012 DC and Win2016 DC.

Agent configuration page completed correctly: AD and Gateway checks run successfully. USG310 side has been compiled accordingly.

When we try to enable the agent we always receive the message:

Untitled.png

both on Win2012 DC and Win2016 DC.

The agent service has been initially configured to log on with a dedicated normal user domain account, then with the DC local Administrator account and in the end also with the domain Administrator account, always with same results.

In Event Viewer the System event 7023 is reported with data: "SSOAgentService %%98"

All Replies

  • Zyxel_Vic
    Zyxel_Vic Posts: 282  Zyxel Employee
    25 Answers First Comment Friend Collector Seventh Anniversary

    Hi @Rafff

    Do you have any kind of anti-virus/firewall daemon running on your operating system? Can you disable them and have double check?

    Can you record a video about this symptom for more clear information?


    By the way, the Win2016 DC is not supported by SSO agent yet.

  • Rafff
    Rafff Posts: 15  Freshman Member
    First Comment Third Anniversary

    No anti-virus or firewalls installed. These are production DCs. No other applications are installed on them.

    It is not easy for us to take videos on these servers. What kind of information do you need to formulate a diagnosis? Does the agent produce any kind of log file usefull for troubleshooting?

    Windows Server 2016 not yet supported? Needless to remember you that 2019 is already out...

  • Zyxel_Vic
    Zyxel_Vic Posts: 282  Zyxel Employee
    25 Answers First Comment Friend Collector Seventh Anniversary

    Hi @Rafff

    The next SSO Agent that supports Windows Server 2016 and 2019 will be released in 2020 H1

  • Rafff
    Rafff Posts: 15  Freshman Member
    First Comment Third Anniversary
    We have ended developing our own agent for Windows PCs. It does not have all the promised features for SSO but it just works.
    We hope that the next SSO release will be a usable product.

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