Cannot register on MyZyxel.com platform

DogLoveSwitch
DogLoveSwitch Posts: 7
First Comment Friend Collector
 Freshman Member
edited August 2022 in Switch
Hi guys,

I bought 2 GS2210-24 recently. 
When I tried to register them on MyZyxel.com, the website replied that the devices are not in the database. 

Does anyone know what can I do? 

Thanks!


Best Regards,
Dylan

Comments

  • JasonTsai
    JasonTsai Posts: 104
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
     Zyxel Employee
    Hi @Dylan,

    Since it relates to the personal information, I will PM you latter.

    Thanks.
    Jason
  • JasonTsai
    JasonTsai Posts: 104
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
     Zyxel Employee
    Hi @Dylan,

    Your devices are now available, you may register them in your account.

    Thanks for your cooperation!
    Jason
  • DogLoveSwitch
    DogLoveSwitch Posts: 7
    First Comment Friend Collector
     Freshman Member
    Hi Jason, 

    Thanks for your fast support!
    I can register them now!

    Best Regards,
    Dylan

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