How do you change a device status to 'Inactive' on MyZyxel?

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LinearTechSvcs
LinearTechSvcs Posts: 2  Freshman Member
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edited April 2021 in Security
Greetings,

I am trying to figure out how to change a particular device's status to 'Inactive' while it is in the process of an RMA.

It hasn't been connected to the network for about a week now, and yet it still shows as 'Active', even though we have replaced it and the new USG60 is showing as 'Active' as well.  I am hoping that changing the RMA'd one to 'Inactive' will stop the reminder emails that it's services are due for renewal and/or expired.

TIA.

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  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
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    @LinearTechSvcs
    Can you private message the serial number/MAC for check further.
  • emockridge
    emockridge Posts: 1
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    I also have some ZyXels that are showing as active but have since been replaced.  How can I change the portal so they show inactive?
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
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    Hi @emockridge
    Could you send me your device Serial Number and MAC address by private message, then we can have further check RMA history.  :)

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