How do you change a device status to 'Inactive' on MyZyxel?
LinearTechSvcs
Posts: 2
Freshman Member
Freshman Member
Greetings,
I am trying to figure out how to change a particular device's status to 'Inactive' while it is in the process of an RMA.
It hasn't been connected to the network for about a week now, and yet it still shows as 'Active', even though we have replaced it and the new USG60 is showing as 'Active' as well. I am hoping that changing the RMA'd one to 'Inactive' will stop the reminder emails that it's services are due for renewal and/or expired.
TIA.
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All Replies
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@LinearTechSvcs
Can you private message the serial number/MAC for check further.0 -
I also have some ZyXels that are showing as active but have since been replaced. How can I change the portal so they show inactive?0
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Hi @emockridge
Could you send me your device Serial Number and MAC address by private message, then we can have further check RMA history.
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Guru Member
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