Mail templates for MSP:s - License expiration, new devices etc

forss Posts: 3  Freshman Member
edited April 2021 in Nebula
We are a MSP with 100+ organizations in the MSP portal.

We're getting e-mails from Nebula every day and needs to automate the sorting into our case management system.
For example trial license expiration, pro pack expiration, new devices, security pack expiration.

The problem is that the mail templates isn't following the same pattern, sometimes the organization name is in the text and sometimes it's after "Credit to:".

Is there any feature in the MSP Portal to adjust e-mail settings on a MSP level?
For example to include variables in the subject, for example %orgname%

Then it's a lot easier to sort e-mails.

Example no 1
"Thanks for signing up for Nebula. We hope you have been enjoying your Nebula Professional Pack free trial.
Time flies - Your free trial organization %orgname% will end in 1 day on 2020-05-22.
Want to continue to use Nebula Professional Pack after the trial?"

Example no 2
"Service Name: Nebula Control Center Professional Pack Service
Credit to: %orgname%
Remaining days: 7
Expiration date: 2020-05-27"


  • Zyxel_Jason
    Zyxel_Jason Posts: 374  Master Member
    Hi @forss ,

    Welcome to Zyxel Community!

    Thanks for your input.
    Currently, we haven't supported to customize email setting on NCC yet.
    I will move this post to idea section.  :)

  • forss
    forss Posts: 3  Freshman Member
    Great, thanks.

    I also got a few of these earlier today.
    The recipient e-mail represents 100+ Nebula organizations.
    Nothing in the e-mail mention which organization it's about.
  • Zyxel_Jason
    Zyxel_Jason Posts: 374  Master Member
    Hi @forss

    Thanks for your imput.
    We will also put this to our feature road map.

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