USG20W-VPN Dropping L2TP/IPSec PSK vpn with Google Pixel 3XL
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What is the Android version on your Pixel 3XL?
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You can find similar discussions in this post.
https://businessforum.zyxel.com/discussion/4256/l2tp-connection-to-android-disconnect-after-121-seconds
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If the problem doesn't appear on other mobile phones, I think it may be a problem on Pixel 3XL.Seems some users get the same issue when building up l2tp vpn to other routers on Pixel phone.0
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