When Im in a different wifi network my vpn doesn't work on mac

Rafael
Rafael Posts: 3
First Comment
edited April 2021 in Security
When I connect with my regular wifi network and i connect to my vpn via SecuExtender I can access to my RDP and my other resources, but when I change my wifi network I can connect to my vpn via SecuExtender it says connect but i can't access to my RDP .

All Replies

  • jasailafan
    jasailafan Posts: 181
    5 Answers First Comment Friend Collector Fifth Anniversary
     Master Member
    Could you explain more about "I change my wifi network"?
    What's the difference between the regular wifi network and the new wifi network?
    What's the model of usg in your network?
  • Rafael
    Rafael Posts: 3
    First Comment
    When Im at home im connected to a wifi network, but when i go anywhere else and connect to that wifi network, my SecuExtender says connected but I can't use RDP.

    My regular network is from a google home router and the other networks are from a router, that's the only difference.

    When I use a Windows computer it doesn't matter what network i use, I always connect and then can use my RDP. 

    Its only on the macs, In my family we have two macs and have the same problem. 
  • Zyxel_Emily
    Zyxel_Emily Posts: 1,174
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
     Zyxel Employee

    Hi @Rafael,

    What is the WAN IP address of the ZyWALL/USG?

    Could you give us the routing table on macOS for the following four status respectively?

    command on macOS: netstat -rn

     

    When using your regular network in home

    1. Show the routing table before SecuExtender macOS is connected to ZyWALL

    2. Show the routing table after SecuExtender macOS is connected to ZyWALL

    3. Show the routing table after SecuExtender macOS is disconnected.

     

    Then switch your macOS to other wifi network

    4. Show the routing table after SecuExtender macOS is connected to ZyWALL

    image.png

    Click this link to start: https://bit.ly/3R2Wx52
    Emily

  • Rafael
    Rafael Posts: 3
    First Comment
    Hi! 
    I send the information in a private massage because it says it was to long to post here

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