Setup wizard will not sync my registration so I cannot finish Setting up USG60-NB

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Erin
Erin Posts: 1 image  Freshman Member
edited April 2021 in Security
Hello,
I've had this USG60 sitting in the box new for a little over a year, now I finally have a use for it and during the setup wizard it will not sync registration. My account says its registered but I cannot move forward in setting up the router. Please help.

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  • Zyxel_Emily
    Zyxel_Emily Posts: 1,492 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
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    Hi @Erin,

    Could you send the serial number, MAC address and your myZyxel.com account to me in private message?

    I'd like to check the registration status of this USG60.

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