5-in-1 Security Pack License

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Sham
Sham Posts: 1 image  Freshman Member
Third Anniversary
edited April 2021 in Security
Hi, 
I purchased the 5-in-1 Security Pack to renew my license and updated the portal. However, when I log in to the unit itself, it still shows that my license has expired. What other steps are needed? 

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  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,370 image  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fifth Anniversary

    Hi @Sham

    Could you provide the device serial number, device mac address, and 5-in-1 Security pack license key to me via private message? We can help to check what may go wrong further.

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