[092601]automatic Firmware update

Theo1975
Theo1975 Posts: 45  Zyxel Employee
Third Anniversary
edited September 2017 in Archive 2017-2020
the firmware update will be pushed to the device automatically when a new version is available, right?
Will it be possible for customer to choose and specific day and time when the firmware update should be done (like on Nebula)?
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Comments

  • Zyxel_Support
    Zyxel_Support Posts: 436  Zyxel Employee
    edited September 2017
    For Q1. Multy X only will upgrade to the latest firmware automatically when first install. If there is a new version later, it need to upgrade manually.
    For Q2. Currently, we don't have the plan to implement this feature.
  • Theo1975
    Theo1975 Posts: 45  Zyxel Employee
    Third Anniversary
    Thanks for information, for me it was not clear that the following firmware updates has to be done manually.
  • Zyxel_Support
    Zyxel_Support Posts: 436  Zyxel Employee
    If a new version is available, Multy X app will remind when you open it.

    Or you can upgrade to latest firmware manually on info page and Version page.

  • Theo1975
    Theo1975 Posts: 45  Zyxel Employee
    Third Anniversary
    thanks, thats looks good, so we can choose when we want to do the update.
  • Theo1975
    Theo1975 Posts: 45  Zyxel Employee
    Third Anniversary
    Tested it and works fine.
    Started the App view minutes ago and got the notifictaion for a new firmware update available.
    Choosed "upgrade Now" and it went succesfull. Took around 5 minutes.
    Now I'm on V1.00(ABKJ.1)B9
    Just one question, during download the App says the phone needs to be connected to the internet during the upgrade. What happens if I lost the connection? Will the firmware upgrade fail? Or I just didn't see what is going on (different steps of firmware upgrade)?
  • Zyxel_Support
    Zyxel_Support Posts: 436  Zyxel Employee
    Multy X has dual firmware image.
    If you lost the Internet connection to cause failed during download/upgrade firmware, Multy X will boot with original firmware.
  • Theo1975
    Theo1975 Posts: 45  Zyxel Employee
    Third Anniversary
    Thank you for clarification.
  • pancho35m
    pancho35m Posts: 72  Ally Member
    Fifth Anniversary
    Why it is so important that the smartphone has a internet connection during the firmware upgrade? If i am away from home and i open the app there is the question of starting the firmware upgrade or later.
    so i can push the firmware from everywhere i am to the devices.

    Is it always necessary to turn on/off the devices after firmware upgrade?
    i had 2 firmware upgrades and everytime i need to turn off/on the devices by power circle.

    BR
    Pancho

  • Zyxel_Support
    Zyxel_Support Posts: 436  Zyxel Employee
    edited October 2017
    Why you need to turn off/on the devices by power circle?
    What is the firmware and app version?

    Currently, the latest firmware is V1.00(ABKJ.1)B9 and the lastest app is V1.3.0.171003.
    For iOS: V1.3.0.171003
    For Android: V1.3.0.171003

    After upgraded firmware, Multy X will reboot automatically.

  • pancho35m
    pancho35m Posts: 72  Ally Member
    Fifth Anniversary
    Hi Team,

    i think there was a problem by pushing the firmware first....because the 1st node and second node were blinking red.
    After turn on/off the devices i think they made a fallback to the latest running firmware.

    After restarting the app once again i get the info of an firmware update again.
    After this firmware upgrade there was no power circle necessary.


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