Secure Service Renew problem

Hicabi_Yeniay
Hicabi_Yeniay Posts: 7  Freshman Member
First Comment
edited April 2021 in Security
We have 4 days to renew secure services and we are trying to get new license We are trying to renew services for 3 weeks but despite all our efforts, the partner company does not communicate with us from TURKEY.
can we find any partner from out of the country.

Accepted Solution

All Replies

  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    Hello Hicabi_Teniay,
    For this case,
    we will contact Turkey local support, and they will communicate with you later.
    Charlie 
  • Hicabi_Yeniay
    Hicabi_Yeniay Posts: 7  Freshman Member
    First Comment
    thanks
    and i want to ask another question : when the grace period finish, waht will happen
    can i log in and configure the device or everything will be restricted.
    thanks again
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    Hello Hicabi_Yeniay,
    Clients still can login or configure the device after service expired.
    However, on UTM service, after expiry, only customized CF can be configured.
    Charlie
  • Hicabi_Yeniay
    Hicabi_Yeniay Posts: 7  Freshman Member
    First Comment
    edited November 2017
    Hello again,
    how long to get a new license if the reseller has done order process.
    we gave an order to reseller to get a new license  3 weeks ago but they didn't replied yet 
    and also for your first message :

    Zyxel_Charlie said:
    Hello Hicabi_Teniay,
    For this case,
    we will contact Turkey local support, and they will communicate with you later.
    Charlie 
     Nobody communicated with us from Turkey local support
    thanks
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary

    Hello Hicabi_Teniay,

    We had contacted the our local people to follow up this case, so if you still get the problems on this case, you can send us the message.

    Charlie

  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    Hello Hicabi_Teniay,
    Per talked,
    The device can be registered with a new license.
    Charlie
  • Hicabi_Yeniay
    Hicabi_Yeniay Posts: 7  Freshman Member
    First Comment
    thanks
  • Hicabi_Yeniay
    Hicabi_Yeniay Posts: 7  Freshman Member
    First Comment
    I have a question about secuextender in macbook,
    I have registered USG1900 with a new license but secuextender is not accepting this license and i cannot logon to our system with secuextender..
    When i click purchase, just zyxel web page is opening
    can you help me ?

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