GS1900-8 Login Issue

fabiolanza
fabiolanza Posts: 4  Freshman Member
edited August 2022 in Switch
Hi,

it looks that the login button of my GS1900-8 switch does not work. I put down credentails, click Login, but it is like there was a GUI issue. It's like nothing happens. I can click the button many times, or from different browsers, but nothing happens, no response at all from the graphical interface. Would anyone be facing or have faced the same issue? I can't login to say which firmware version I am running on, but it is the latest one.

Thanks

#Biz_Switch_Sep

All Replies

  • Zyxel_JonasTan
    Zyxel_JonasTan Posts: 94  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Based on your description, please make sure that the GS1900-8 still reachable by using the command prompt to PING the IP of the switch. Then try every following step below then re-login:

    1. Clean the cache of the browser.
    2. Use "Private browsing mode".
    3. Reboot the switch.
    4. Reset the switch.

    Hope it helps.
    Jonas
  • chris_n
    chris_n Posts: 4  Freshman Member
    Actually i had this problem in combination with a local Bit Defender-Installation. It seems that BitDefender is actively blocking login attempts, when they're accessed over Plain-HTTP-Connections to secure your login credentials getting transmitted in PlainText. You can whitelist those http-sites directly from the log-entry in BitDefender. As my GS1900-models currently got problems with their https-Connection i've encountered these problems today, when i used http-connections.

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