getCorpPlanZoneByIB failed - My mistake, now what?

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AndreaTosi
AndreaTosi Posts: 14 image  Freshman Member
First Comment
edited April 2021 in Security
Hi ... I think I made a mistake cleaning up zones.
Deleted a zone from org profile before realizing it was defined in one of my firewalls, now when I try to edit its ports i get a blank screen with "getCorpPlanZoneByIB failed" and the zone internal ID... can't edit ports and can't remove the missing one:



Recreating it would just create another internal ID so i don't think it's ok...

There was no warning when i deleted that zone from org, but now i'm locked out...

Re-provisioning firewall or any suggestion?

Thanks,
   Andrea


Comments

  • AndreaTosi
    AndreaTosi Posts: 14 image  Freshman Member
    First Comment
    ... since I was in a hurry, as usual, I unlinked that device from the problematic site, then relinked it and recreate from scratch its configuration... 

    Just curious if there was a better option.
  • Zyxel_Vic
    Zyxel_Vic Posts: 323 image  Zyxel Employee
    25 Answers First Comment Friend Collector Eighth Anniversary
    Hi @AndreaTosi
    Is this symptom still exists after you relinked this device to the Orchestrator? Would you authorize us to check further from the Nebula Orchestrator ?
    Here it is our account: cso_security@zyxel.com.tw
    Please also let us know the GROUP/ORGANIZATION/SITE names

    Regards,
  • AndreaTosi
    AndreaTosi Posts: 14 image  Freshman Member
    First Comment
    Hi, all went back to normal relinking and reconfiguring by scratch that device.

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