LICENSE BUNDLE - No Compatible Device

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AcctgNetAdmin
AcctgNetAdmin Posts: 2
First Comment
edited April 2021 in Security
Hi, I purchased a license bundle for my USG1100 but upon linking service to the device it says no compatible device.

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  • chandan
    chandan Posts: 72  Ally Member
    First Anniversary 10 Comments Friend Collector
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    Better to share the screenshot for understanding.

    Where from did you purchase the license bundle for your USG1100?
    You can share the USG1100 device serial no and linked account in private upon asking by any of the zyxel staff for checking...
  • AcctgNetAdmin
    AcctgNetAdmin Posts: 2
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    Where can i contact a zyxel staff?
  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,066  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @AcctgNetAdmin

    Before you link the license to USG1100, make sure USG1100 is upgraded to 4.60(AAPK.1) and later versions.

    If there is still a problem, please send the mac address and license key information to me via private message for further assistance.


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