[NEBULA] Known issues in Nebula Phase 3 preview stage

Nebula_Bayardo
Nebula_Bayardo Posts: 179  Zyxel Employee
5 Answers First Comment Friend Collector Seventh Anniversary
edited April 2021 in Nebula
Hey guys,

We have identified that you might experience some of the following issues:
- Nebula Mobile APP for iOS cannot login when two-factor authentication is enabled but "Remember me" is unchecked.

We will keep you posted for new updates.
Thanks!

Comments

  • newtype
    newtype Posts: 29  Freshman Member
    First Comment Friend Collector Sixth Anniversary Nebula Gratitude
    just wondering if it's my issue or not. the page after login really paused a bit.
    this phase 3 release really adds many good stuff, keep on your good work !!
  • Nebula_Bayardo
    Nebula_Bayardo Posts: 179  Zyxel Employee
    5 Answers First Comment Friend Collector Seventh Anniversary
    Hey there! I have an update for you, first mentioned issue related to SSID tagging has been solved already  =)

    We are still working on the other 2 issues, they will be solved soon. Thanks for your patience! :)
  • Nebula_Bayardo
    Nebula_Bayardo Posts: 179  Zyxel Employee
    5 Answers First Comment Friend Collector Seventh Anniversary
    Hello community!

    We have identified an issue with the Site-wide Topology page. Currently, it's taking longer to display, causing a timeout error in some cases. 

    We have our hands on it and expect to be fixed in short time :)
  • Nebula_Bayardo
    Nebula_Bayardo Posts: 179  Zyxel Employee
    5 Answers First Comment Friend Collector Seventh Anniversary
    edited May 2018
    Good news :)

    The following issues have been solved:
     - Topology taking longer to load, resulting in timeout error sometimes.
     - Select an organization from Choose Organization menu redirects to the Organization overview instead of the last visited site.
     - Being redirected to Choose Organization menu when there is only one organization under the account.

    For this issue:
     - Some iOS devices may not be able to login with the Nebula Mobile APP.
    The APP store already counts with a new Nebula Mobile APP for iOS devices. However, when Two-factor authentication is enabled but "Remember me" option is disabled, the APP won't be able to log in.
    For now, as a workaround, you can check "Remember me" to enable it or disable 2FA.
    We are taking a look at how to solve this issue and will update you ASAP!

    Cheers :)
  • Kip_Cool
    Kip_Cool Posts: 1
    Hello !

    I have just the opposite problem :

    If two-factor enabled for my account : « remember me » don’t work. I have to login every time with username, password, otp.

    On IOS mobile App and Nebula Web Acces
  • Zyxel_Melen
    Zyxel_Melen Posts: 2,406  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @Kip_Cool,

    Welcome to Zyxel community!
    I can reproduce your issue, we will figure out what is the root cause and update to you.
    By the way, may I know which App version are you using?
    I also need your IOS version and your Safari version for verification.


    Zyxel Melen

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!


  • Zyxel_Melen
    Zyxel_Melen Posts: 2,406  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @Kip_Cool,

    Good day~
    IOS mobile App have some issue which will clear the recorded account data.
    We will fix this issue in next App version.

    And the Nebula Web Access only record your account but not record your password is due to security concern. We think recording the password may lead other users can easily access your org and the browser is not safe since there do not have security mechanism. So we decide not to record the password.
    Zyxel Melen

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!


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