ATP500 hangs - 3 reboots in one day
Freshman Member
- temporary working folder filesystem usage reaches 97%
- App Watch Dog: asd
is dead
- App watch dog stop to recover asd. Daemon state: dead
All Replies
-
Hi @@neoforma
thank your for your long and detailed post.
Today we encounter an issue with one signature, can cause in rare condition abnormal behavior on your ATP firewall.
And you was one of the lucky few people, which seems run into this issue today.
We already roll out a fix via Cloud signature update, but let me share the steps with you.
-> Reboot the device if you can´t login anymore
-> Go to Configure -> Licensing -> Signature Update-> Update App Patrol signature from 2021 version to 2020 version (just execute)-> Reboot device after signature is sync finished
The issue is gone then, and the CPU will continue work smoothly as expected.
We are very sorry, that you run today into these issue and we have already adjust our QA to include the mention "UTM Dashboard" process deeper into signature release testing.
Have a good weekend.
Kind Regards,
Tobias0 -
Hi Tobias, i made the steps you explained. After 20 min. the ATP500 hangs again. The signature is 2020 (i checked). What should i do?
0 -
Info: i updated to 4.62. But there is still no change.
0 -
The following mails i received before:
No. Date/Time Source Destination
Priority Category Note
Message
1 2021-02-12 21:09:24
alert system App Watch Dog
App watch dog recover asd dead at the 2 time
2 2021-02-12 21:09:24
alert system App Watch Dog
asd is dead at Fri Feb 12 21:09:24 2021
3 2021-02-12 21:09:23
alert system App Watch Dog
App watch dog recover asd dead at the 1 time
4 2021-02-12 21:09:22
alert system App Watch Dog
asd is dead at Fri Feb 12 21:09:22 2021
No. Date/Time Source Destination
Priority Category Note
Message
1 2021-02-12 21:09:25
alert system App Watch Dog
App watch dog recover asd dead at the 3 time
2 2021-02-12 21:09:25
alert system App Watch Dog
asd is dead at Fri Feb 12 21:09:25 2021
3 2021-02-12 21:09:26
alert system App Watch Dog
asd is dead at Fri Feb 12 21:09:26 2021
4 2021-02-12 21:09:26
alert system App Watch Dog
App watch dog stop to recover asd. Daemon state: dead
No. Date/Time Source Destination
Priority Category Note
Message
1 2021-02-12 21:09:34
alert system App Watch Dog
temporary working folder filesystem usage reaches 97%
No. Date/Time Source Destination
Priority Category Note
Message
1 2021-02-12 21:10:36
alert zysh zysh daemon
ZySH daemon is busy
0 -
Hi @neoforma
This is different issue from what we know by today.
Can you try install this firmware and let me know result?
https://www.dropbox.com/s/a63mfc2c6ojr0tj/462ABFU0ITS-WK02-r98140.zip?dl=1
Please also disable "Application Patrol" in Configuration and under Monitor (Collect Statistic) and let me know if it still happen.
If yes, please send me diag file via PM.
https://support.zyxel.eu/hc/en-us/articles/360001516479-USG-Series-Creating-A-Diagnostic-File
Kind Regards,
Tobias0 -
there is no checkbox to disable App Patrol, so i deleted the profile from the list. is this right?
0 -
Hi,
please go to Monitor -> UTM Statistic -> Application Patrol and disable "Collect Log"0
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