Firefox 85.0.2 issues with GUI

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travisb
travisb Posts: 10  Freshman Member
First Comment Fifth Anniversary
edited April 2021 in Security
We are seeing an issue with GUI freezing when attempting to access Monitor -> Advanced Threat Protection after latest firmware update 4.62 ABFW.0 and FF 85.0.2. Other browsers seem to work fine. ATP100 & ATP200 devices all show the same behavior.

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  • travisb
    travisb Posts: 10  Freshman Member
    First Comment Fifth Anniversary
    Another observation if the license has expired Advanced Threat Protection tab loads fine using Firefox.
  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,338  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Hi @travisb

     

    Thanks for your feedback.

    I did a test on my site:

    I used ATP500&ATP100(Both V4.62 firmware) and win10 PC with Firefox 85.0.2 but cannot reproduce it on my site.

    Can you try to clean the browser and dns cache then try again?

    Thanks.


  • travisb
    travisb Posts: 10  Freshman Member
    First Comment Fifth Anniversary
    cleared cache and disabled secure dns/proxy in FF. This is what I see when accessing ATP under monitoring. So no change.


  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,338  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    (1). What is the OS of your PC? and the OS version?
    (2). Could you try another PC(e.q. win10) with Firefox 85.0.2 to verify this again?
    Thanks.

  • travisb
    travisb Posts: 10  Freshman Member
    First Comment Fifth Anniversary
    Looks like FF 86.0 resolved the issue. OSX

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