ATP500 limit throughout to 320Mbps

Carlo · February 2021

Hi guys,

I have an ATP500 with P2 - WAN1 set as in DHCP as per below pictures

Image: https://us.v-cdn.net/6029482/uploads/editor/9u/yw0v1fqqy90m.png

Image: https://us.v-cdn.net/6029482/uploads/editor/yk/nnoxa03o7zic.png

Image: https://us.v-cdn.net/6029482/uploads/editor/jy/rudz9pga8jjf.png

The WAN1 is connected to a broadband gigabit supplier (Hyperoptic UK).
If I connect my laptop to the socket I get 493Mbps down and 535Mbps up.

If I connect the ATP500 to the socket and the laptop to the ATP500 then I get 320Mbps down and 535Mbps up.
The ATP is doing something to the down speed but I can't find anything into the config which would do this.

Can you please help?

Carlo · February 2021

here is the speed test with my laptop connected directly to the WAN cable.
https://www.speedtest.net/result/10995285509

and here is going through the ATP500
https://www.speedtest.net/result/10995298248

same server, same laptop, same cables.
test 1 - 11.50pm
test 2 - 11.53pm

it has to be something into the ATP500

maybe @Nebula_Chris can you help?

Carlo · February 2021

here is a website I was recommended by my broadband supplier

test with WAN going into ATP
http://hyperoptic.speedtestcustom.com/result/ad8d3eb0-77d0-11eb-a14d-913c54a65f61

test with WAN going into laptop directly
http://hyperoptic.speedtestcustom.com/result/59af8f40-77d1-11eb-93df-e162054c0888

as you can see the line from the socket is perfectly clean.
It's the ATP500 that is slowing it down.

please help

Carlo · February 2021

ATP Protection bundle is the issue!!!

I disabled everything and this is the outcome!!

Image: https://us.v-cdn.net/6029482/uploads/editor/lk/dm00brnj6br1.png

Image: https://us.v-cdn.net/6029482/uploads/editor/fr/snib1lendq2d.png

Carlo · February 2021

I thought that the worst case scenario for an ATP500 was 890Mbps

Image: https://us.v-cdn.net/6029482/uploads/editor/lq/tjndphm6e9qo.png

Carlo · March 2021

HI, any help here please?

PeterUK · March 2021

Carlo said:

I thought that the worst case scenario for an ATP500 was 890Mbps

Its the best case scenario depending on whats being scanned.

Zyxel_Jeff · March 2021

Hi @Carlo

The throughput test results were measured by multi-session download/uplink in lab.

You can refer to another similar discussion as yours.

https://community.zyxel.com/en/discussion/5413/poor-utm-performance-after-zywall-110-to-usg-flex-500-upgrade

Thanks.

Carlo · March 2021

@Zyxel_Jeff

I think this could have been better explained on the website as your table there is very misleading.

I just made my customer upgrade from USG to ATP and now I don't know how to justify this £2k upgrade anymore.

ATP500 limit throughout to 320Mbps

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