lengthy USG20W-VPN Firmware update

DaveW
DaveW Posts: 1  Freshman Member
edited April 2021 in Security
I just purchased this router and am doing an initial firmware update. It looks like the installed firmware is from July 2017 (V4.25). The firmware update has been running for almost 2 hours. Is this normal? 

Comments

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,538  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Hi @DaveW,
    It’s abnormal. The upgrade process should be done within 10 minutes.
    Do you have the console log during firmware upgrading for our analysis?
  • PeterUK
    PeterUK Posts: 3,983  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    edited May 2018

    When doing testing here I was on V4.31 and wanted to go back to V4.25 and the firmware update don't take so had the power it off and on which did a config reset but it loaded with the old firmware. So maybe you have to do the same and hope it loads.

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