FIRMWARE: Upgrade RPC info check fail!

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DanniKool
DanniKool Posts: 58 image  Ally Member
First Answer First Comment Friend Collector Eighth Anniversary
edited March 2022 in Security
Getting this log error FIRMWARE: Upgrade RPC info check fail! when trying to firmware upgrade USG20-VPN to v5.21 in Nebula - is it a bug or?

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  • Zyxel_James
    Zyxel_James Posts: 839 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
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    Hello @DanniKool,

    What is the current version of the USG20w-VPN?

    For further troubleshooting, could you enable Zyxel Support access for us? and provide the org/site name to me via private message?

    Thank you.

     

    James.


  • Zyxel_James
    Zyxel_James Posts: 839 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
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    Hello @DanniKool,
    Thanks for your feedback. We aware this problem and working on it.
    Don't worry, it won't affect service

    James.
  • Zyxel_James
    Zyxel_James Posts: 839 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
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    Hello @DanniKool,
    Nebula Control Center pushed a new firmware V5.21(ABAR.1)E1 yesterday. 
    Could you check on your device if it's able to upgrade?
    Thank you.

    James.
  • DanniKool
    DanniKool Posts: 58 image  Ally Member
    First Answer First Comment Friend Collector Eighth Anniversary
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    Yes, all devices are able to upgrade.

    Thanks!

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