Zyxel ATP 500 stops respondig after reboot

abonadonna · March 2022

My ATP 500 stops responding after a reboot, SYS blink ever..we have latest firmware...can you help me?

PeterUK · March 2022

You may have to do a reset and load a backup config

Out of interest did you use the “schedule backup” ?as I did have trouble with the new firmware on VPN300 and loaded the lastgood.conf

Zyxel_Tobias · March 2022

Peter, Reset didn´t help! Please follow SOP:

https://support.zyxel.eu/hc/en-us/articles/4637859383698

Schedule Backup can cause it, but not on VPN Series as Application / IDP Signature must be there.

PeterUK · March 2022

For things like this to happen my idea would of helped or not in this case?

https://community.zyxel.com/en/discussion/4806/firmware-boot-toggle

BoJack · March 2022

https://community.zyxel.com/en/discussion/12943/recovery-steps-for-usg-flex-atp-series-application-patrol-signature-issue#latest

Zyxel_Kevin · March 2022

Hi @abonadonna,
Kindly find the following forum
https://community.zyxel.com/en/discussion/12943/recovery-steps-for-usg-flex-atp-series-application-patrol-signature-issue#latest
And please feel free to contact us if you need further support from us.
Thank you.
Kevin

Zyxel ATP 500 stops respondig after reboot

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