GS1900-8HP PoE Issue

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2

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  • Zyxel_Jason
    Zyxel_Jason Posts: 395  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @BjP,

    I haven't received the tech support files from you via private message.
    May you send again?

    Thanks.
    Jason
  • sledge121
    sledge121 Posts: 6
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    I gave up in the end and bought a Netgear S350.
  • ZyxelHamburg2023
    ZyxelHamburg2023 Posts: 6
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    edited December 2022
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    Hi Jason, 
    i have the same problem. I tried to upgrade my GS1900-8HP to newest firmware 2.7 - after this i got the error message "POE init failed"
    Please contact me and i can provice the tech files - thanks

    BTW: No problem by upgrading my GS1900-10HP
  • ZyxelHamburg2023
    ZyxelHamburg2023 Posts: 6
    Friend Collector First Comment
    edited December 2022
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    Hi, my problems are bigger as i thought.
    I tried to use any other PORT or use another POE device - but since upgrading to 2.7 no one of my POE device is working.
    Whats happend ?

    Added Report:
    20
    Jan 01 2022 00:00:16
    PoE
    emerg
    PoE Set CMD 13 failed
    21
    Jan 01 2022 00:00:16
    PoE
    emerg
    PoE Set CMD 22 failed
    22
    Jan 01 2022 00:00:16
    PoE
    error
    PoE Failure: Set port power up mode
    23
    Jan 01 2022 00:00:16
    PoE
    emerg
    PoE Set CMD 25 failed
    24
    Jan 01 2022 00:00:16
    System
    info
    Sysinfo variable 'resetdefault' is set to value '0'
    25
    Jan 01 2022 00:00:15
    System
    notice
    RESTART: System restarted - Warm Start

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,639  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @ZyxelHamburg2023

    Welcome to the Zyxel community!
    Are you using V2.70 patch 3 firmware to upgrade your GS1900-8HP and then getting the "POE init failed" message?

    Zyxel Melen

  • ZyxelHamburg2023
    ZyxelHamburg2023 Posts: 6
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    edited December 2022
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    Zyxel_Melen said:
    Hi @ZyxelHamburg2023

    Welcome to the Zyxel community!
    Are you using V2.70 patch 3 firmware to upgrade your GS1900-8HP and then getting the "POE init failed" message?
    Hi Melen, yes of course. Downloaded the latest version from zyxel download center - named"GS1900-8HP_2.70(AAHI.3)C0"
    - Upgrade process running pretty well
    - after reboot "Error Message - POE INIT Failed"
    => Downgrade is possible but the problem still there:
    - no error message unter 2.6 BUT
    - no one POE Device will work - it looks like the POE Init "died" ?
  • Zyxel_Melen
    Zyxel_Melen Posts: 1,639  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @ZyxelHamburg2023,

    Based on your feedback, your GS1900-8HP has PoE failure. Please check here to submit RMA request.

    Zyxel Melen

  • ZyxelHamburg2023
    ZyxelHamburg2023 Posts: 6
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    Zyxel_Melen said:
    Hi @ZyxelHamburg2023,

    Based on your feedback, your GS1900-8HP has PoE failure. Please check here to submit RMA request.
    ok, already done - RMA created. 
  • ZyxelHamburg2023
    ZyxelHamburg2023 Posts: 6
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    I am thrilled.
    Already today the replacement device reached me.
    That is perfect customer service for me.
    I am glad to have chosen "Zyxel" products.
    THANK YOU
  • tomdv
    tomdv Posts: 1
    First Comment
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    Dear my Zyxel GS1900-10HP broke down the POE ports are no longer working.
    It gives the message "POE INIT FAIL".
    As it is out of warrenty I have opened it and found that a diode was broken on the PCB in the 3.3v switching power supply part that provides power to the Broadcom POE chip.
    As a consequence of this TP14 doesn't measure 3.3v
    I replaced the diode (B1100 SMD diode) and now my beloved switch is working 100% with POE.

    For anyone out of warrenty and doesn't want to put this otherwise good switch in the trash I hope I could help.

    Greetings 

    Tom


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