SecuExtender inconsystent connecting to USG FLEX 200
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I the past few months we noticed inconsistency connecting SSL_VPN to USG FLEX 200.
Sometimes is connecting sometimes not. Have the same VPN configuration for a long time and have been using it for years. Installed the latest firmware and running Secuextender 4.0.4.0
last night I got connected but this morning cannot. I'm getting the following log:
[ 2022/07/15 08:00:43 ][SecuExtender Agent][ERROR] Cannot connect to device. 10060 (0x274c)
[ 2022/07/15 08:00:43 ][SecuExtender Agent][ERROR] Connect socket failed. (0x0)
[ 2022/07/15 08:00:43 ][SecuExtender Agent][ERROR] Failed to connect to device(1) (0x0)
[ 2022/07/15 08:00:43 ][SecuExtender Agent][ERROR] user login device failed (0x0)
[ 2022/07/15 08:00:43 ][SecuExtender Agent][ERROR] Connect socket failed. (0x0)
[ 2022/07/15 08:00:43 ][SecuExtender Agent][ERROR] Failed to connect to device(1) (0x0)
[ 2022/07/15 08:00:43 ][SecuExtender Agent][ERROR] user login device failed (0x0)
How can I get help from support?
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All Replies
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"latest firmware" corrispond to which versions?
For SSLVPN has been published a lab version which solve a bug on SSL VPN.0 -
RunningUSG FLEX 200 |V5.30(ABUI.0)| 2022-04-20 05:17:41
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I can't find any lab version firmware for the USG FLEX 2000
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... better search?
https://support.zyxel.eu/hc/en-us/articles/360005438274
5.30 Patch 0 WK20, May 24th
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Did you keep your SSL VPN tunnel as up over night?Or the tunnel is unable to reconnect anymore after your PC waking up from sleep?You can have a try to shutdown Secuextender software and Disable-Enable your Netowrk-Interface-Card first. And try to reconnect SSL VPN tunnel again. in my experience, it helps.0
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